Social Media Analyst / Customer Success Executive

  • Job Reference: 395863088-2
  • Date Posted: 12 October 2021
  • Recruiter: Guru Careers
  • Location: London
  • Salary: £25,000 to £30,000
  • Sector: Restaurant & Service
  • Job Type: Permanent

Job Description

A Social Media Analyst / Senior Customer Success Executive is needed to join the global leaders in B2B & Political Influencer Marketing. Expect an exciting role for those early into their career journey, seeking a pathway to becoming a Customer Success Manager, which will see you build client relationships, analyse social media and support influencer engagement for the world's biggest brands; Google, Amazon, Microsoft, Ericsson, UN, The Nature Conservancy and WWF (to name a few).

This role is perfectly suited to candidates who have some post graduate professional experience in digital marketing, research, analysis, customer success or related fields and are looking to build a successful career in a leading start-up.

Founded in 2009 and backed by Bebo founders, our award-winning SaaS influencer marketing software platform connects brands with influencer communities and helps them to scale and structure influencer programs globally. Working across Tech, Charity/NGO, Healthcare, Education, Govt & many more sectors we focus on big picture topics like Climate Change, AI, Future of Work, Diversity & Inclusion. Due to continued success, we are now seeking a super analytical, detail oriented and client friendly candidate to become their next Social Media Analyst / Senior Customer Success Executive.

Our client has a friendly start-up office in the heart of London Bridge, this role is currently fully remote, once restrictions change there will be a mixture of working from home and in the office. Please make sure you can commute to their London Bridge offices.

The successful Social Media Analyst / Senior Customer Success Executive will support Customer Success Managers who manage 10-20 large accounts (£600k+ annual revenue). Whether you are participating in client calls; actioning client requests, setting up and optimising influencer platforms; identifying influencer targets and engagement opportunities; reporting on insights; measuring social media and brand performance; outreaching to influencers or communicating new features to users, it will be your superb relationship building skills that enables this pioneering company to deliver industry-leading software, e-learning & analysis.

To qualify… You could be a Social Media Analyst / Customer Success Executive / Social Media Executive / Research Executive / Marcomms Executive or similar, we don't mind, as long as you have some professional working experience, and your CV demonstrates:

  • Professional working experience (no graduates) ideally in digital marketing, research, analysis, customer success or related fields;
  • Proven client-facing skills and focused on delivering client objectives;
  • Excellent analytical skills - you are confident working with data & trends, identifying insights and aligning these to client objectives;
  • Superb attention to detail;
  • You are skilled in Microsoft Excel, PPT & comfortable manipulating data;
  • Ambition and Drive - you take initiative and relish learning on the job in a Startup environment;
  • Native or fluent English with excellent communication skills.

Please make sure you are eligible to work in the UK. Unfortunately, at this time our client is unable to offer sponsorship.

In return, the Social Media Analyst / Senior Customer Success Executive can expect excellent career progression in a fast growth & dynamic marketplace, exposure to top-tier global clients and a fantastic benefits package that includes:

  • 25 days annual holiday (+1 extra day awarded after 2 years of service).
  • 2 x Wellness days off per year (Jan/Aug - the whole office closes!).
  • Aviva company pension .
  • Perkbox - employee perks and discount platform .
  • Great company socials, recent examples Bowling, Zoo, mini Golf.
  • Friday drinks & First Friday of the month finish at 4pm.
  • Cycle to Work Scheme.
  • Fridays focus on Training and Development.
  • Access to their premium e-learning suite to become a social superstar