Service Architect ITIL Technical Consultant

  • Job Reference: 431558313-2
  • Date Posted: 26 November 2021
  • Recruiter: EllisKnight International Recruitment
  • Location: Reading, Berkshire
  • Salary: £40,000 to £50,000
  • Sector: Management & Supervisors, Restaurant & Service
  • Job Type: Permanent

Job Description


EllisKnight Technical are hiring an experienced Service Architect (ITIL) to join this growth Tech consultancy based in Reading. The Service Architect will be an integral part of the pre-sales team and will be the conduit between the technical teams and the delivery teams to ensure that the service architecture across all bids or opportunities is realistic and understood to ensure that the delivery is successful. The Service Architect will bring a breadth of IT Service skills covering, Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement processes.

This role is a permanent ITIL Service professional position and will work on the Service elements of some highly classified / highly secure project and programme bid opportunities across the Security, defence, aerospace and intelligence sectors. This role will suit a technical individual who can leverage their broad Service architecture /excellence expertise skills to support the sales / bid process.

This will be working in a security cleared environment so you must either hold, have held or be able to attain UK vetting security Clearance to an unrestricted SC level.

Qualifications

  • ITIL foundation (essential)
  • Higher ITIL certifications e.g. practitioner or intermediate (desirable)
  • A record of achievement and technical solution expertise in a comparable sales role
  • Product certification, engineering credential, or equivalent technical credential

Skills and Experience

  • Understanding to ITIL expert level (ideally) of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement processes.
  • Extensive experience in designing end-2-end services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
  • Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
  • Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
  • Displays a high degree of knowledge relating to service management and ITSM toolsets
  • Responsible for the continuous improvement of the function through ensuring adherence to processes but also through review and improvement
  • Creative problem solving and analysis skills with an ability to identify service gaps and develop and implement solutions meeting the needs of the business
  • Confident coaching other team members in areas of expertise
  • Strong background in the Design of Managed Services and Enterprise solution technology and services
  • Able to convey complex messages and concepts to a broad audience of non-technical and technical groups