People Services Lead

  • Job Reference: 473433161-2
  • Date Posted: 15 January 2022
  • Recruiter: Wellcome
  • Location: London
  • Salary: On Application
  • Sector: Housekeeping & Maintenance, Management & Supervisors, Reception & Front Desk, Restaurant & Service
  • Job Type: Permanent

Job Description

Wellcome is a politically and financially independent global charitable foundation, funded by a £29.1 billion investment portfolio. We support discovery research into life, health and wellbeing, and we're taking on three worldwide health challenges: Mental Health, Climate & Health and Infectious Diseases.

These challenges need the bold science we support, but they won't be solved by science alone and because it will take more than science alone to solve these health challenges, we need people who can work with policy, culture, governments and the research community.

People Services is a team of eight including HR administrators, advisors, systems and data experts providing support to the wider People team and the business with administration, employee relations support, policy advice, visas, data. They use the Workday system.

We are looking for a People Services Lead to manage the development and delivery of People Services to Wellcome staff working within agreed service levels and supported by the right technology to ensure all people transactional administration, data, people analytics and basic HR query management is dealt with in a timely, effective and consistent manner in line with Wellcome policies, processes and principles .

In this role you will

  • Effectively market People Services to ensure all staff and managers are aware that People Services should be the first point of call for all their people related queries

  • Build, manage, lead and motivate an integrated, inclusive and flexible team, ensuring that people with the right range of skills and experience are recruited and retained, and that their skills and professional capabilities are maximised; Build the People Service team to ensure to develop a true customer service ethos in everything they strive to achieve

  • Ensure all People Administrative and query management processes are fit for purpose, in line with best practice and continually

  • Set SLA targets across the People Services function and ensure they are consistently met to provide a robust, reliable and consistent service to staff

  • Work with other areas within the People function and potentially payroll to build out the People Service desk offering to manage all staff related queries through one simple and effective route for all

  • Oversee the data integrity of the HR database, ensuring that it is a trusted source of information by the organization

  • Continue to drive the People systems agenda to ensure effective use of automation and associated functionality to support the end user experience

  • Drive the People Analytics agenda to ensure people data allows leaders to make the most effective people decisions to support the delivery of the Wellcome strategy

  • Input into complex ER decision making alongside SLT/ELT member and oversee employee relations activity within Wellcome to minimise impact and ensure a fair and positive working relationship between Wellcome and its employees

  • Ensure all Wellcome people policies & contracts are legislatively compliant and meet the needs of the organisation

To be successful in this role you will have

  • In-depth understanding of running an HR service operation at a senior level, gained in different organisations that have provided an exposure to a variety of business practices

  • In-depth understanding of how managing the fundamental HR service can create strategic advantage in organisations

  • Track record of delivering change initiatives across a business and experience overseeing the development and embedding of an HR systems strategy implementation to improve service delivery and experience

  • Experience in developing process and outcome metrics; comfortable with manipulating and interpreting data

  • Strong employee relations experience with a comprehensive understanding of employment law and experience overseeing the development and on-going maintenance of employment related policies and procedures covering the full employment lifecycle

  • Good knowledge of diversity and inclusion related legislation and best practice, ensuring D&I considerations are central to all support provided to the organisation

Salary: £ 65,903

Closing date: Sunday, 30th January 2022

Contract type: Permanent

To apply please upload your current CV and complete our short application form.

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices as part of a hybrid working pilot (until March 2022) with the remaining 3 days from home.

You can read more about the benefits we offer our employees here

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to make adjustments during the application process, please contact us at .