Office Services Operator

  • Job Reference: 395860294-2
  • Date Posted: 12 October 2021
  • Recruiter: Randstad Business Support
  • Location: North Shields, Tyne And Wear
  • Salary: £11.00 Per Hour
  • Sector: Management & Supervisors, Restaurant & Service
  • Job Type: Temporary

Job Description

Post / Customer Service Operator

£11.00 per hour
(initially 3 months, with potential to extend term
37.5 hours per week,
Monday to Friday
North Shields
Purpose
You will be working in the clients mail room so past experience would be an advantage. Be happy to take courier bookings and delivery to right area of the business (some lifting required if heavy items such as laptops, back boards etc)
Working on my clients site, providing the highest level of customer service in logistical support for the LTS team during operational hours.
Demonstrating a responsible approach and professionalism in the role at all times.
Direct client liaison over job requirements, taking responsibility for quality, efficiency and deadline achievement. Working as an integral part of the client team, able to manage workflow and prioritise a varied workload.

Client
Build and support excellent client relationships
Pro-active approach to continuous improvement, providing feedback to the client on the best method of operation
Liaise with the client in a professional and helpful manner at all times
Take ownership of each job produced and ensure the client is promptly informed about any issues
Ensure full handover is given or taken when starting or finishing a shift as required
Support colleagues and work as a team in order to achieve the best results for the client
Sense of initiative, and display an adaptable and flexible approach
A willingness to undertake overtime when this is required during the week and weekends

Administration
Ensure all jobs are logged and recharged to the client accordingly; use job tracking software / recharge process as required
Ensure relevant cost centre / contact information is received for any request which will need to be recharged
Ensure accuracy when recording any data or financial information whether electronically or by hard copy
Ensure all administrative procedures are completed accurately; including completion of all logs and data capture
Assist with collation of data required for Month End reporting

Operations
Work with enthusiasm, using own initiative and highlighting issues when appropriate to the manager
Oversee the handling of Inbound & Outbound deliveries, including monitoring and tracking of stock and booking couriers
Completing stock audits for both PC's and Mobile phones when required and reporting back on any discrepancies
Asset management utilising FNMS & SNOW
Utilise other on-site applications where necessary
Ensure all SOP's are followed
Meet service level targets set on an individual and team basis
Ensure working area and stock areas are kept tidy at all times
Any ad-hoc duties as requested by the on-site management team

Essential skills
Good PC skills including Word, Excel and Email communications
Demonstrable customer service and work flow skills
Ability to work under own initiative and as part of team
Ability to work under pressure to tight deadlines
Physically fit and able to lift items up to 20kgs as part of normal daily routine
Possess a critical eye in terms of accuracy and attention to detail
Display an adaptable and flexible approach
Own a positive 'can do' attitude
Previous Logistics/Mail-room experience is desirable
Excellent customer service
Excellent communication in both written and spoken formats (face to face and telephone)
Good literacy, verbal reasoning and numerical ability

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone