Nursing Assistant II + Clerical (Clinical Support Tech II) - Neurosurgery Acute Care /ENT Unit

  • Job Reference: 1352918813-2
  • Date Posted: 10 June 2024
  • Recruiter: UNC Health Care
  • Location: Chapel Hill, North Carolina
  • Salary: On Application
  • Sector: Care in the community, Care workers, Housekeeping & Maintenance, Management & Supervisors, Nurses, Reception & Front Desk, Restaurant & Service, Senior Care workers
  • Job Type: Permanent

Job Description


This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a three (3) year commitment. Learn more about the program here:

Looking for a highly engaged, team-oriented candidate to join our dynamic culture!

Nursing Assistant II + Clerical (Clinical Support Tech II) needed for Neurosurgery/ENT Acute Care Unit at UNC Medical Center in Chapel Hill, NC. The Neurosurgery/ENT Acute Care unit is a 24-bed unit comprised of post-operative surgical patients. Our Neurosurgical patients have a variety of presentations including post-operative brain and spinal surgeries, cancer, neuro- and spinal-trauma, and stroke. Our ENT patients predominately present with head and neck malignancies, including cancer and infection, and require a variety of surgical interventions involving the head, mouth, tongue, jaw, thyroid, and oropharynx.

Working on this unit will provide countless opportunities to expand and strengthen foundational clinical and critical thinking skills including, but not limited to, airway management, tracheal suctioning, drains, feeding tubes, in-depth neurological and stroke assessment, and much more.

We take pride in our dynamic, supportive and engaged team by focusing on creating an organized environment of excellence, fun, and innovation. We respect and prioritize work-life balance and celebrate our long-standing culture of positivity, recognition, accountability, and teamwork.

This is a 36 hours per week position; working 12-hour rotating shifts (7am-7:30pm and 7pm-7:30am) with weekend and holiday rotation. This position qualifies for an extensive STATE benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a weeklong Hospital Orientation (Monday through Friday, 7:30am-5:00pm), which is offered every two weeks.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
4. Provide administrative and clerical support including PI audits and data entry
5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Other information:
Education Requirements:
High School diploma or GED
Licensure/Certification Requirements:
Listed as Nursing Assistant II with the North Carolina Board of Nursing.
Listed as Nursing Assistant I with the North Carolina Department of Health and Human Services.
Basic Life Support (BLS) for Healthcare Provider certification
Cardiopulmonary Resuscitation (CPR) certification
Professional Experience Requirements:
One (1) year of clerical or customer service experience and six (6) months of related nursing assistant experience, which may include a nursing assistant course or an equivalent combination of education, training and experience.
Knowledge/Skills/and Abilities Requirements:
Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: 7 Neurosciences

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $18.20 - $25.86 per hour (Minimum to Midpoint)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.