Logistics Support Assistant

  • Job Reference: 431557505-2
  • Date Posted: 26 November 2021
  • Recruiter: Newstaff Employment Services Ltd
  • Location: Watford, Hertfordshire
  • Salary: £19,000 to £23,000
  • Sector: Housekeeping & Maintenance, Management & Supervisors
  • Job Type: Permanent

Job Description

Job Description

Job Title:

Logistics Support Assistant

Department:

Logistics/Transport.

Location:

Watford

Hours:

37.5 per week, sometime between the hours of 8am and 6pm Monday to Friday.

Reports to:

Logistics/Transport Manager.

Direct Reports:

N/A

Job Purpose:

  • To carry out various duties within Logistics, as instructed by the Manager or Section Head staff members.
  • To carry out various administrative duties within Logistics, as instructed by the Manager or Section Head staff members.
  • Occasional driving may be required to collect samples from and deliver containers to various sites using the company's vehicles.

Role Accountabilities and Main Duties:

Logistics support

  • Un-load, sort, stock, and package orders.
  • Stock-take and manage inventory.
  • Prepare deliveries for dispatch.
  • Inspect goods or products received for breakages or damages.
  • Communicate effectively within the work place.
  • Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
  • Perform any other duties as requested by the Management team which are deemed reasonable and within capability.
  • To ensure that all audit actions that arise in your area of work are actioned within the time frame laid out by the Manager or Quality Manager.
  • If audit actions cannot be actioned within the time frame, this must be reported to the Manager or Section Head and the Quality Manager.
  • To ensure that all waste products within the sample preparation & logistics department are disposed of in the correct manner, ensuring adherence to Good Laboratory Practise.

Logistics admin

  • Manage large amounts of incoming calls and emails.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.
  • Organise servicing and maintenance of vehicles.
  • Take responsibility for planning driver routes based upon new customer call, missed collections, existing collections.
  • Route vehicles in a cost efficient manner.
  • Liaise with customer and internal team with regards to deliveries and collections.
  • Acquire vehicle registrations and transportation permits when needed.
  • Acquire customs documentation when required.
  • Process paperwork in an accurate and timely manner.
  • Ensure that all work areas are kept clean and tidy.
  • Un-load, sort, stock, and package orders.
  • Stock-take, order and manage inventory.
  • Prepare deliveries for dispatch.
  • Inspect goods and products received for breakages or damages.
  • Communicate effectively within the work place.
  • Work with Logistics colleagues to deal with any tasks delegated and react to requirements as they arise.
  • Perform any other duties as requested by the Management team which are deemed reasonable and within capability.

Driving

  • To ensure that your driving licence and other documentation are available for inspection by the Company if required.
  • To advise the Manager or Section Head immediately if you cannot drive due to any restrictions placed upon you by outside authorities.
  • To complete a daily maintenance check on all Company vehicles used and to notify the Manager or Section Head of any defects as soon as possible.
  • To ensure that all work areas including the vehicle are kept clean and tidy and stocked with correct items such as Breakdown Kit, First Aid Kit and stock items.
  • To collect samples from and deliver containers to various sites using the company's vehicles.

Health & Safety:

  • Ensure that all works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
  • Take responsibility for own Health & Safety whilst working within the sample preparation department.
  • Report any bad practises that you may witness to the Site Manager or Quality Manager.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Person Specification

Essential:

  • Clean driving licen