A multinational telecoms firm is seeking a capable and driven IT Problem Manager to join their expanding global team, to assist with managing and maintaining incident and problem management processes in order to improve performance.
Reporting directly into the Incident, Problem and Change Manager, you will assist in managing the change process, ensure that any necessary changes are reviewed, communicated and delivered safely into a live environment, whilst contributing to evolving current IT Service Management processes and practices.
You will be required to proactively manage any major incidents within a timely manner and to a high standard. You will provide trend analysis to assist in identifying IT incidents, apply a structured methodology and process to lead change management activities and define and deliver reporting requirements needed to support the incident, problem, and change management processes.
In order to be considered for this role, you must be ITIL certified and have proven IT service management experience, coupled with great communication skills and a good understanding of modern technologies, including cloud services.