Graduate Client Success Executive

  • Job Reference: 395863443-2
  • Date Posted: 12 October 2021
  • Recruiter: BrighterBox
  • Location: London
  • Salary: £20,000 to £25,000
  • Sector: Management & Supervisors, Reception & Front Desk, Restaurant & Service
  • Job Type: Permanent

Job Description

Our client works a bit like a Go Compare for marketing professionals, assisting finance/procurement and marketing professionals at global brands with their agency negotiations and relationships. Their success is measured by the savings achieved and by better managed agency relationships.

The global team comprises talented people from agency, procurement and finance backgrounds. They work on sales, client servicing, training and data analysis for a mix of clients and industries with a variety of assessment needs.

Every day brings new challenges and the company is constantly evolving. The team is still small so individual and team contributions make a huge difference to the business and to the success of their clients. You will be working alongside experienced entrepreneurs and marketing professionals, from whom you'll likely learn more in two weeks than you would in two years on a grad scheme.

The company has recently been invested in by a major private equity firm, which will help the business to drive organic growth, further develop the SaaS platform and continue to expand into new international markets. They've got offices in London and New York at the moment, but who knows where's next?!

JOB DESCRIPTION


The success of the business depends on the success of their clients. Clients must receive demonstrable value from the service and therefore want to continue and deepen the relationship. As such, they need a Client Success Executive, who is passionate about helping customers succeed. This is an entry-level position, with the possibility to grow into something much bigger!

Key responsibilities:
  • Managing client accounts, working directly with clients to ensure they get the most from the software;
  • Onboarding new clients with in-person training and via training materials and courses;
  • Monitoring customer usage and other KPIs to track product adoption and define strategies to increase adoption;
  • Providing excellent service to clients through the support desk, driving improvement to our support process;
  • Encouraging advocacy from clients, helping the company to attract new business;
  • Managing platform data.
The ideal candidate:
  • Direct experience of customer success, account management or other customer-facing activity (ideally for a SaaS company) would be a bonus;
  • Both strong empathy for clients and commercial awareness;
  • Ability to prioritise and self-start and to work with minimal supervision;
  • Excellent communication and presentation skills;
  • An analytical and process-oriented mindset;
  • Organised, literate and passionate about the company!
Perks:
  • 25 days of holiday (plus bank holidays);
  • Flexible / home working;
  • Bonus scheme;
  • A fun environment, working alongside talented individuals.