DIO - Senior Estate Facilities Manager

  • Job Reference: 473432695-2
  • Date Posted: 15 January 2022
  • Recruiter: Defence Infrastructure Organisation
  • Location: Richmond, Surrey
  • Salary: On Application
  • Sector: Housekeeping & Maintenance, Management & Supervisors, Restaurant & Service
  • Job Type: Permanent

Job Description

Salary: 40,000 + substantial pension and benefits

The Challenge

DIO Regional Deliver (RD) Total Facilities Management (TFM) Central Region, manages the delivery of DIO contracted hard and soft facilities management and key relationship management with senior users, key suppliers and other elements of DIO Operations, in particular the Regional Support Team (RST) and Major Programmes and Projects (MPP) to deliver DIO outputs that support military capability. It also includes close working with other areas of Regional Delivery, in particular the Training Estate and Service Accommodation.

As DIO continues to develop as an organisation we are currently considering how best to transform the business to enable us to better focus on delivering efficient services to our customer and to make DIO a great organisation to work for.

We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.
You can view our YouTube video to see more about our work

ResponsibilitiesMain Responsibilities

Manage a team of 3 x Estate Facility Managers (C2), who have responsibilities for multiple sites within Catterick Garrison. Ensure their development/training and objectives are monitored via the annual reporting system by regular one to ones. Ensure the team are well briefed on all developments within DIO by regular team briefings and encouraging the team to take interest in the wider DIO objectives by being proactive and getting involved with other departments within DIO. Act as mentor for team members seeking promotion within DIO or wider Civil Service.
Ensure the service delivery of all maintenance and response are delivered in accordance with statutory legislation and Mandatory requirements, complying with all Health and Safety and Environmental standards and policies. Monitor the assurance activities of the Estate Facility Managers in the delivery of services offered by the Soft Facilities Industry Partner; including cleaning, catering services and all enabling contracts.
Where statutory and mandatory compliance of assets is not possible, provide advice and support for the management and mitigation of risk to the Area Manager and Heads of Establishment by holding Site Infrastructure Monthly Meetings.
Work with the Industry Partner to manage production and regularly review appropriate work plans in accordance with local budgets to achieve programmes and financial commitments, whilst meeting changing operational needs. These responsibilities include the Command Infrastructure Delivery Plan / Priority Based Funding / Lived Improvement Infrastructure Funding / Safe and Legal and works procured via private funding.
Plan, direct and co-ordinate operational activities ensuring effectiveness and value for money.
Collate information and prepare reports for mandated monthly establishment meetings.
Carry out proactive Contract Management to ensure goods and services are delivered within the agreed contractual arrangements and KPIs.
Provide assurance that the Industry Partners contractual responsibilities and internal quality procedures including management reporting, development, budget, forecasting and financial control are adhered to by attending high value audits and HSE visits as the DIO representative.
Pro-actively manage all works by driving excellence through clear and effective direction, delegation and sound decision making.
Manager, monitor and review contractual outputs and Health & Safety Issues. Carry out the appropriate level of risk management in accordance with the DIO Risk Management Policy. This will include the reporting contract defects and early warnings.
Strive to maintain strong and collaborative relationships to provide the continued level of support required to sustain the complex relationships need to deliver the diversity of programmes required for Defence.
Support a culture of continuous improvement

Due to the Covid-19 pandemic most employees are currently working from home, as these restrictions ease the post holder may be expected to work a combination of home working and from the office / site locations. This requirement will be further detailed and discussed during the interview process. All employees will be provided with IT equipment to facilitate remote working

Desirable Experience & Skills
Membership of a relevant professional body e.g. RICS, IWFM, ICE, CIOB or equivalent
A recognised qualification in Facilities Management at a minimum of Level 5 or willingness to work towards IWFM qualification


Full Driving License travel to sites is required to carry out essential assurance activities on critical infrastructure. Public transport is not available to remote sites.


We'll assess you against these behaviours during the selection process:
  • Leadership
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace
We only ask for evidence of these behaviours on your application form:
  • Leadership
  • Communicating and Influencing
  • Working Together
Technical skills

We'll assess you against these technical skills during the selection process:
  • Government Property Profession Workplace and FM- Facilities Management - Practitioner Level

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits.

Some of the many benefits you will receive include:

Highly competitive Pension Scheme
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Queens birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your wellbeing
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Learning & Development

Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO

Employment hours

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.

About DIO

DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:

Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

Our responsibilities include:

Plan and deliver major capital projects and lifecycle refurbishment
Provide utilities services
Manage soft facilities management (i.e. cleaning and catering)
Provide a safe place to train
Allocate Service Families Accommodation..... click apply for full job details