Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that's grown into the largest global mobility provider in the world.
Enterprise Rent-A-Car has an exciting opportunity for a Customer Service Representative at our Didcot location. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. He or she facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview. There will be Backshifts included in the rota on a fortnightly basis which run from 1pm to 11pm. Responsibilities Qualifications
- A full Driving License with no more than 3 points
- Must have 6 months of customer service and / or sales experience
Demonstrated analytical skills
An ability to work independently and as part of a team
Great communication skills (verbal and written) and attention to detail
Demonstrated time management skills
A knowledge of Microsoft Office products, internet and telephone skills
An ability to organise and present information for a varied audience
- Minimum education of five GCSE's or NVQ equivalent
Must be fully authorised to work in the UK