Business Analytics Consultant - Customer Insights Team

  • Job Reference: 431564533-2
  • Date Posted: 26 November 2021
  • Recruiter: PNC Financial Services Group
  • Location: Pittsburgh, Pennsylvania
  • Salary: On Application
  • Sector: Management & Supervisors, Restaurant & Service
  • Job Type: Permanent

Job Description

Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Consultant within PNC's Customer Insights Team, you will be based in Pittsburgh, PA.You will be joining the Customer Insights Team, to work on various Big Data & Issues Management initiatives. Your activities will include designing, prototyping, testing and implementing a wide range of analytical solutions. Data research, data mining, data validation, data visualization, and communication are all large parts of the day to day role. You will be given opportunities to grow and develop your skills across a wide variety of projects connected to areas throughout Retail Banking.Skills/Preferences* Experience writing SQL* Experience and desire to work with data in various forms (Hadoop/Teradata/Txt files)* Self-starter with desire to learn and solve problems* Strong planning, communication, and leadership skills with ability to execute within projects* Experience working in Operations or within Issues Management process is a plus* Experience with Tableau or business intelligence software is a plus* Desire to learn open source programming languages (Python, R, Spark) and data science is a plusJob DescriptionLeverages analytical tools to provide business and technical expertise for the analytics process, tools and applications for a business function or business unit to create data driven solutions.Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics.Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions.Providing business clients with detailed, actionable reports documenting the findings from, data processing, and data analysis.Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesAnalytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Business Acumen Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Business Analytics Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.Consulting Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelorsAdditional Job DescriptionBenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.