1st Line support

  • Job Reference: 473426701-2
  • Date Posted: 15 January 2022
  • Recruiter: Hays Specialist Recruitment
  • Location: London
  • Salary: £26,000 to £30,000
  • Sector: Restaurant & Service
  • Job Type: Permanent
  • Start Date: 01/02/2022

Job Description

1st Line support/Team Lead - Havant, Colchester or London based - Upto £30k

Your new company
Are a fast growing MSP that empower each employee to provide customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in challenging work.

Your new role
This role will see you working in a small team where you'll be providing 1st line support to external customers. You will be responsible for tracking, expediting & managing incidents, tasks, and requests in line with agreed service levels.

What you'll need to succeed
You should have good customer service skills, be able to answer the phone in an excellent manner, have a good Troubleshooting skills for Windows desktop operating systems as well as Office 365 with one or more windows certification.

Previous experience working in an IT Helpdesk is required.

What you'll get in return
You will receive a fantastic benefits package along with a great Salary.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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